Tracking Status
Tracking the delivery of a prior authorization request depends on how it is submitted. Below, for information, we list the main methods, but we recommend using our product Prior Auth Space to optimize the process.
Prior Auth Space Submission
When a request is submitted through the Web application, it automatically receives a case or authorization ID for tracking (e.g., AUTH1234567 or case number 12345678). This number can be used along with additional data, such as NPI/TAX physician identifier, member name, date of birth (DOB), and member ID, to track status.
A Web-application often provides the fastest way to get answers, as queries are automatically processed by the system.
Faxing
After faxing your request, insurers often send a faxed receipt confirming receipt of the request. You can also call the insurer, provide details (such as member ID or DOB), and receive a tracking or reference number. Requests sent by fax may take longer to process because they require manual data entry.
Submission by Phone
When you initiate an authorization over the phone, the insurance company representative will provide a reference number (e.g., CALL45678901) during the call. This number can be used for follow-up and status tracking.
Requests sent by phone are processed during the call, but sometimes it can take quite a while to find the right number and the right specialist. Also, the line may be busy when there is a heavy workload.
Emailing
Although less frequently used, some insurers may respond to emailed messages by acknowledging receipt. Like faxes, requests sent by e-mail take time to process and respond. The timeframe may depend on staff workload and the complexity of the request.
Always retain confirmation numbers and associated details for easy follow-up and status checks.